Terms of Service

This website is operated by Shepherd Header. Throughout the site, “we”, “us”, and “our” refer to Shepherd Header. By visiting our site or placing an order, you use our “Service” and agree to be bound by these Terms of Service. Please read these terms before using our website or buying from us.

If you do not agree with our terms, do not use our services.

• You must be at least 18 or have permission from a parent or guardian to use this site.
• Do not use our products or services for illegal purposes.
• Any violation of the Terms will result in immediate termination of service.

• We can refuse service to anyone at any time.
• Your non-payment or violation of delivery terms may result in your order being cancelled.
• You may not copy or use our service or content without permission.

Shepherd Header delivers fresh vegetable boxes within Zimbabwe only. We currently offer two main products:

• Essentials Box ($8): Feeds up to 3 people for 2 weeks
• Family Value Pack: Feeds up to 5 people for 2 weeks

All product availability is subject to change.

• All prices are in USD and ZAR.
• We accept card payments and cash on delivery.
• Prices may change without notice.
• All prices include VAT but exclude delivery fees (calculated at checkout).

• Deliveries are made to the address provided during checkout.
• If we cannot reach you at the delivery location, the order will be cancelled and not refunded.
• Please make sure someone is available to receive the order.

• We only process refunds to the original payment method used.
• No refunds once the order has been delivered.
• We do not accept returns of perishable goods.

• We do our best to keep product information accurate and up to date.
• We are not liable if you rely on outdated or incorrect details on our website.

• We may change, pause or stop any service or product without notice.
• We are not responsible for any losses due to such changes.

• Any feedback or ideas shared with us may be used without compensation.
• Do not send illegal or harmful content. We are not liable for user-generated content.

Your personal data is protected under our Privacy Policy.

• Sometimes there may be mistakes in prices, descriptions or availability.
• We reserve the right to fix errors and cancel orders if needed.

You may not use the site:

• For unlawful activity
• To harm or insult others
• To hack, spam or upload viruses
• To copy or steal our content

We can suspend or block your access if you misuse the site.

• We provide our service “as is”.
• We do not promise uninterrupted or error-free service.
• We are not liable for damages or losses resulting from your use of the website or products.

You agree to protect and hold harmless Shepherd Header from any legal claims arising from your misuse of the site or breach of these terms.

If any part of these Terms is found to be unlawful, the rest still apply.

• We can terminate your access if you violate these terms.
• You may also stop using our service at any time.

These Terms, along with our Privacy Policy and any other policies posted, are the full agreement between you and Shepherd Header.

These Terms are governed by the laws of Zimbabwe.

We may update these Terms at any time. Changes take effect once posted on the site.