Returns Policy
Your satisfaction is important to us. Here’s how we handle returns.
3-Day Return Window
We offer a 3-day return policy. This means you have 3 days after receiving your veggie box to request a return. Due to the nature of our products, returns are only accepted if the box is sealed, unused, and in its original packaging.
How to Start a Return
Email info@shepherdheader.co.zw within 3 days of delivery to request a return. We’ll send you the return steps and delivery address.
Do not return items without approval — these will not be accepted.
Damages and Issues
Check your delivery when it arrives. If your box is damaged, incomplete, or incorrect, contact us immediately so we can sort it out.
Non-returnable Items
We do not accept returns on:
- Sale items
- Gift cards
Exchanges
To exchange an item, request a return (if eligible), and once approved, place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you if it’s approved. Approved refunds will be processed to your original payment method.
Please allow up to 14 working days for the refund to reflect, depending on your bank or provider.
Contact Us
For any return queries, email us at: